Privacy Policy for Kadama

1. Definitions

• "User" refers to any individual or entity using Kadama's services, including Service Seekers (those looking for household services) and Service Providers (individuals offering such services).
• "Personal Data" means any information that can identify you, such as your name, email, phone number, location, and payment details.
• "Processing" refers to collecting, storing, modifying, using, or sharing Personal Data.

2. Information We Collect

3. How We Use Your Data

• Provide and improve our Platform services.
• Facilitate connections between Service Seekers and Service Providers.
• Process transactions and payments securely.
• Prevent fraud, unauthorized access, and security threats.
• Comply with legal obligations.

4. How We Share Your Data

• With Service Seekers & Providers to facilitate bookings.
• With Service Partners such as payment processors and analytics platforms.
• For legal and compliance reasons if required by law.
• With explicit user consent where applicable.

5. Data Protection & Security

• Kadama employs encryption (AES-256), access controls, and regular security audits to protect user data.
• Users are responsible for maintaining their login credentials securely.

6. Retention of Your Data

• User profiles and transaction data are retained for 5 years for legal compliance.
• Payment records are securely stored for tax and audit purposes.
• Account deletion requests are processed unless retention is required by law.

7. Your Rights & Choices

• Access your data and request a copy.
• Correct or update inaccurate details.
• Delete your account and withdraw consent for marketing.
• Restrict processing and request data portability.

8. Cookies & Tracking Technologies

• Kadama uses cookies to personalize user experience and measure marketing effectiveness.
• Users can disable cookies through browser settings, though this may affect functionality.
• We use Hotjar, a behavior analytics service that helps us understand how users interact with our Platform. Hotjar uses cookies and similar technologies to collect data on our users' behavior and devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type, browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the Hotjar Privacy Policy.
• You can opt-out of Hotjar tracking at any time by using the Do Not Track functionality in your browser or by visiting Hotjar's Opt-out page.

9. Children's Privacy

• Kadama is not intended for users under 18 years old.
• Personal data of minors will be deleted if collected without parental consent.

10. Third-Party Links & Services

• Our Platform may contain links to external websites.
• Kadama is not responsible for the privacy practices of third-party services.

11. Changes to This Policy

• Kadama reserves the right to modify this Privacy Policy.
• Users will be notified of significant updates via email, in-app notifications, or on our website.

12. Contact Us

• Email: contact@kadama.ae
• Phone: +971563308783
• Address: SRTIP Block B -B36-040

Kadama is a registered trademark of VIA SOCIUM FZE